PRIVACY CLAUSE

1. IDENTIFICATION
  • Owner: IBEROSUR TRAVEL AND TRADE SL: (hereinafter “Iberosur”).

  • NIF: B92252667

  • Registered office: Calle Pinar Alto 24, 29620 Torremolinos (Spain)

  • Registry data: Registered in the Mercantile Registry of Malaga, Folio: 195, Volume: 2864, Sheet: MA-51045.

  • Email: info@iberosur.com

  • Data Protection Officer (DPO): The User may contact the DPO through the following address info@iberosur.com, or by writing to the Iberosur address for the attention of the "Data Protection Officer".

2. INFORMATION AND CONSENT

By reading this Privacy Policy, the User is informed about the way that Iberosur collects, processes and protects the personal data that is provided through the website www.iberosur.com (hereinafter, the " website ”), through the Iberosur App (hereinafter, the“ App ”), as well as those related to your connection and navigation through the Website (hereinafter,“ navigation ”) and those other data that may provide Iberosur in the future through the request for information or reservation or any other authorized means.

The User must carefully read this Privacy Policy, which has been drafted clearly and simply, to facilitate its understanding, and freely and voluntarily determine whether it wishes to provide its personal data, or those of third parties, to Iberosur.

3. MANDATORY FACILITATION OF THE DATA.

The data requested in the forms accessible from the Iberosur Website are, in general, mandatory (unless the opposite is specified in the required field) to fulfill the established purposes. Therefore, if they are not provided or are not provided correctly, they cannot be addressed.

4. FOR WHAT PURPOSE WILL IBEROSUR PROCESS THE PERSONAL DATA OF THE USER AND FOR HOW LONG?

Depending on the User's requests, the personal data collected will be processed by Iberosur for the following purposes:

  • Manage requests for information and reservations, including payment management (if applicable) and the management of your requests and preferences.

  • Manage the subscription to the newsletter and subsequent forwarding of the same.

  • Manage your contact requests with Iberosur through the channels arranged for it.

  • Manage the sending of personalized commercial communications from Iberosur, by electronic and / or conventional means, in cases where the User expressly consents.

  • Manage the provision of the requested services.

  • Manage the conduct of surveys and / or evaluations regarding the quality of the services provided by Iberosur and / or the perception of its image as a company.

The User's data will be kept for the period necessary for the fulfillment of each purpose or until the User requests his withdrawal from Iberosur, opposes or revokes his consent.

5. WHAT USER DATA WILL IBEROSUR PROCESS?

IBEROSUR may process the following categories of data, depending on the request made by the User:

  • Identifying data: name, surname

  • Contact information: Postal address, country of residence, mobile phone, email address.

  • User company data

  • User identification codes or keys.

  • Personal characteristics data: date of birth, sex, nationality.

  • Preference data.

  • Geolocation data.

  • Card data, necessary to make the reservation payment or to guarantee it, as well as to pay for the stay or the services associated with it.

In case of registration and / or access through a third party account, Iberosur may collect and access certain information from the User profile of the corresponding social network, only for internal administrative purposes and / or for the purposes indicated above.

In the event that the User provides data from third parties, he declares to have their consent and agrees to transfer to the interested party, the owner of said data, the information contained in this Privacy Policy, exempting Iberosur from any responsibility in this sense. However, Iberosur may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with data protection regulations.

6. WHAT IS THE LEGITIMATION OF THE PROCESSING OF YOUR DATA?

The data treatments necessary for the fulfillment of the aforementioned purposes that require the User's consent for its realization, will not be carried out without it.

Likewise, in case the User withdraws his consent to any of the treatments, this will not affect the legality of the treatments carried out previously.

To revoke said consent, the User may contact Iberosur through the following channels: By means of a letter addressed to Iberosur, Calle Pinar Alto 24, 29620 Torremolinos (Spain), or by means of an email to info@iberosur.com, in both cases with the Reference "Data Protection".

Likewise, in cases where it is necessary to process the User's data for the fulfillment of a legal obligation or for the execution of the contractual relationship existing between Iberosur and the User, the treatment would be legitimized as necessary for the fulfillment of said purposes. For its part, the treatment carried out to carry out surveys and / or evaluations regarding the quality of the services provided by Iberosur and / or the perception of its image as a company will be carried out based on the legitimate interest of the person responsible.

7. TO WHICH RECIPIENTS WILL THE USER'S DATA BE COMMUNICATED?

User data may be communicated to:

  • Investee companies or the Iberosur business group, only for internal administrative purposes and / or for the purposes indicated above.

  • Iberosur suppliers for the adequate fulfillment of the legal obligations and / or of the aforementioned purposes.

  • Iberosur partners and collaborating companies for the fulfillment of the aforementioned purposes and / or, if authorized, for the sending of commercial communications.

  • Public Administrations, in the cases provided by Law.

The recipients indicated in this section may be located within or outside the European Economic Area, in the latter case the international data transfers are duly legitimized.

8. RESPONSIBILITY OF THE USER

The user:

  • You warrant that you are of legal age or legally emancipated in your case, fully capable, and that the data you provide to Iberosur are true, accurate, complete and up-to-date. For these purposes, the User is responsible for the veracity of all the data that he communicates and will keep the information provided suitably updated, in such a way that it responds to his real situation.

  • It guarantees that it has informed the third parties of those who provide their data, if they do, of the aspects contained in this document. Likewise, it guarantees that you have obtained your authorization to provide your data to Iberosur for the stated purposes.

  • You will be responsible for false or inaccurate information that you provide through the Website and for any direct or indirect damages that may be caused to MHI or to third parties.

9. COMMERCIAL AND PROMOTIONAL COMMUNICATIONS

One of the purposes for which Iberosur processes User data will be to send commercial communications, by electronic and / or conventional means, with information regarding products, services, promotions, offers, events or news relevant to Users. Whenever any communication of this type is made, it will be addressed solely and exclusively to those Users who have authorized its receipt and / or who have not previously stated their refusal to receive them.

To carry out the aforementioned work, Iberosur may analyze the data obtained, in order to prepare User profiles that allow defining in greater detail the products that may be of interest to you.

In the event that the User wishes to stop receiving commercial or promotional communications from Iberosur, he can request the cancellation of the service by sending an email to the following email address: info@iberosur.com, as well as indicating his refusal to receive the same through the unsubscribe option provided in each of the commercial communications sent.

10. GEOLOCATION DATA

Some of the Iberosur App functionalities allow geolocation of the device (Tablet, Smartphone, etc.) in which it is installed.

The User may disable this option directly on the device itself, however, disabling this option may prevent the use of some of the App's features.

11. EXERCISE OF RIGHTS

The User can send a letter to Iberosur, Calle Pinar Alto 29620 Torremolinos (Spain), or via email to the address info@iberosur.com , in both cases, with the Reference "Data Protection", attaching a photocopy of your valid identity document or passport, at any time and free of charge, to:

  • Revoke the consents granted.

  • Obtain confirmation about whether Iberosur is treating personal data that concerns the User or not.

  • Access your personal data.

  • Rectify inaccurate or incomplete data.

  • Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes that were collected.

  • Obtain from Iberosur the limitation of data processing when any of the conditions provided in the data protection regulations are met.

  • Obtain human intervention, to express your point of view and to challenge the automated decisions made by Iberosur.

  • Request the portability of your data.

Likewise, the user is informed that at any time he may file a claim regarding the protection of his personal data with the competent Control Authority.

 

12. SECURITY MEASURES

Iberosur will treat the User's data at all times in an absolutely confidential way and keeping the mandatory duty of secrecy regarding them, in accordance with the provisions of the applicable regulations, adopting for this purpose the necessary technical and organizational measures that guarantee the security of your data and avoid its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.

 

Last updated: April 9, 2020

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